Customer Service Specialist - Global Fintech

Join XTransfer Limited, a leading global fintech company, as a Customer Service Specialist and become part of a dynamic team dedicated to revolutionizing cross-border payments. Based in the vibrant locations of Bali, you'll have the opportunity to work in a fast-paced environment, solving customer issues, and helping to make international transactions seamless and efficient. Our team is committed to providing exceptional customer service, and we're looking for someone who is passionate about helping others and making a difference.

As a Customer Service Specialist at XTransfer Limited, you'll be at the heart of our customer service operations, handling inquiries, resolving issues, and ensuring that our customers have a positive experience with our services. You'll use tools like Zendesk, Intercom, and Salesforce to manage customer interactions, and you'll have the opportunity to develop your skills and grow within the company.

If you're a customer service professional looking to make a difference in the fintech industry, we encourage you to apply. Join us in Bali and be part of a team that is shaping the future of cross-border payments.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate, and professional responses.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Use customer service software like Zendesk, Intercom, and Salesforce to manage and track customer interactions.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide training and support to other customer service team members.
• Stay up-to-date with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.
• Participate in team meetings and contribute to the overall success of the customer service department.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the fintech or banking industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer service software like Zendesk, Intercom, and Salesforce is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Passion for helping others and making a difference.

🛠️ Keahlian

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